Last Updated: January 19, 2023

 

Our consultancy fees start at $100 per person. $50 will go towards your trip and the other $50 is my professional fee. All payments (deposits and monthly payments) are non-refundable and non-transferable to another person or another trip. You have up to 48 hours to cancel your trip and receive a refund on your consultancy fees. If you cancel your reservation after 48 hours, you will not receive a refund of the Professional Fee for any cruise, land, or air booking, whether under deposit, partially paid, or paid in full. The following situations are considered cancellations and penalties/fees will apply if applicable: changes to departure date; substitutions of itinerary; substitution of another person for original booked guest(s); your request that the booking to be cancelled; or the guest(s) on the reservation do not actually travel. There is a $50 per person Agency Cancellation Fee after 48 hours of initial deposit under these guidelines. Also, each supplier will have a Guest Cancellation Schedule or Policy that will appear on the supplier confirmation that will outline their penalty or fee for cancelling. Failure to travel or show up for any reservation is considered a “no-show”. No show penalties will be up to entire cost of reservation and are subject to policies and procedures set forth by us or the supplier. No refunds will be given for any unused or partially used service(s).

 

 In limited cases, some hotels do permit changes to or cancellation of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your hotel reservations and agree to pay any cancellation or change fees that may be incurred.

*Cancellation and transfer schedules for cruises, safaris, land trips, airfare, custom trips, and certain special events are often more strict. These exceptions will be clearly indicated in the detailed itineraries for each of these trips. 

Claim for refunds and/or adjustments must be made within 14 days of the disputed dates of travel. Full details and proof of payment documentation must accompany all claims. Please allow up to 90 days to process refunds from date of cancelled travel. Refunds will be issued in the same form as the original form of payment.

 

You waive any right to a chargeback in case of cancellation (except for fraud) including Force Majeure event(s) (as described below) and agree to refund policies and procedures outlined in these Terms and Conditions. In the event you attempt a chargeback, reverse or recollect a trip payment already made without our authorization, we have the right to collect additional costs, fees, and expenses associated with the chargeback, including, but not limited to, attorney fees.

 

If a Future Travel Credit (“FTC”) or Future Cruise Credit (FCC) was issued to a client prior to a chargeback, we reserve the right to immediately rescind the FTC upon notification of the chargeback. If we agree to offer FTC after a chargeback has been received, the chargeback will incur a minimum USD $150 fee deducted from the FTC or FCC.

 

If you need to cancel your trip, you should call Phoenix International Travel Agency immediately, and then send notification in writing. All cancellations must be in writing and can be done by completing the Cancellation Form on our website found in quick links. Certain fees will apply calculated as of the date Phoenix International Travel Agency receives written notice of cancellation.

 

Travel Insurance is strongly recommended and will be quoted for you upon request. This can help prevent needless loss in case of serious illness, accident, or death of the traveler, traveler’s immediate family, or traveling companion.
 

If you have any questions concerning our return policy, please contact us at:

Phoenix International Travel Agency, LLC

5335 N. Kings Highway #1015

Myrtle Beach, SC 29577

 

By email: april.boatwright@pitaservices.com

By phone: 843-825-1137

By Fax: 843-692-7164

-Please write #1015 on the front of any documents begin faxed